Incident Response2025-08-06T18:22:30-05:00

Immediate Action for Security Breaches and Cyber Incidents

When a cyberattack strikes, every second counts. Our dedicated incident response team is ready to act quickly to contain the threat, minimize damage, and restore your operations. With proven expertise in detecting, analyzing, and resolving security breaches, we help you recover fast — and strengthen your defenses for the future.

Incident Response

Stop Attacks Before They Spread

Automate incident response across email and web to eliminate threats faster, isolate risk, and strengthen security posture—before damage is done.

  • Reduce response time with instant email search and rapid inbox cleanup.
  • Detect hidden threats by analyzing anomalies and shared intelligence.
  • Continuously prevent attacks using shared intelligence from past incidents and user risk patterns.
Incident Response

Human-Led Investigation. Zero Delay.

Threat Hunting With Human Response

Customers can report phishing and suspicious emails directly from Outlook. Each report flows into the Cloudstar Response Center, where security engineers investigate, prioritize, and take action with expert human oversight.

Incident Response

Frequently Asked Questions

Have questions about how Cloudstar’s Incident Response works? Explore the answers below to learn how we detect, investigate, and contain threats with speed, precision, and expert oversight.

What is Cloudstar’s Incident Response service?2025-07-23T20:21:10-05:00

Cloudstar’s Incident Response solution detects, investigates, and removes email-based threats across your organization. It combines automated workflows with human-led investigation, ensuring real-time remediation, user containment, and actionable threat insights.

How does user reporting work?2025-07-23T20:20:37-05:00

Customers can report phishing or suspicious emails directly from Outlook using the Message Actions add-in. These reports are sent to the Cloudstar Response Center, where security engineers review each submission and take appropriate action to contain the threat.

What happens after a report is submitted?2025-07-23T20:19:47-05:00

Each reported message is analyzed by Cloudstar’s incident response team. Engineers investigate, triage, and remove related threats from user inboxes. High-risk users may be flagged for further review or assigned additional security awareness training.

Can threats be removed after delivery?2025-07-23T20:19:18-05:00

Yes. Cloudstar’s platform enables post-delivery threat removal—automatically scanning inboxes, identifying malicious messages, and deleting them before users can interact with them. This eliminates manual cleanup and reduces the risk of lateral spread.

Is the process fully automated?2025-07-23T20:18:27-05:00

The platform supports full automation through customizable response playbooks, but every critical decision remains backed by expert human oversight. Integration with SIEM, SOAR, and XDR platforms ensures that threat intelligence and response efforts remain streamlined.

How does Cloudstar detect hidden or evolving threats?2025-07-23T20:17:37-05:00

Cloudstar leverages advanced analytics and global intelligence to detect anomalies in inbound and delivered email. The system flags unusual patterns—like geolocation anomalies or known malicious domains—and uncovers threats that may not be immediately obvious.

What types of phishing domains are blocked?2025-07-23T20:16:50-05:00

The platform automatically detects and blocks malicious domains embedded in phishing emails using DNS-layer protection. API-level integration ensures users are protected across both email and web, providing unified defense against advanced threats.

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